How well do you know your current and potential customers? Do you know how to deal with an angry customer and how to spot a dishonest one? In this program AVI and AMI approved instructor George Witt give you 12 do’s and dont's of shop management. This class is sure to help you improve your shop’s bottom line.

Video Clip:

George “Mr. Donut” Witt shows you how to use training more effectively. He explains how to PROPERLY sell your customers diagnostics, the big list of repairs and “A, “B” and “C” lists. This program shows you how to avoid getting stiffed by dishonest customers and the right words to use to keep “Everett Sinchu” away from your shop and how to handle his objections.  George also explains how refusing the money can turn a good sale into a great sale.

Don’t get caught off guard with a customer you don’t know how to deal with. This program will help you be prepared for any type of customer before they walk through your door and help you sell them after they walk through the door.

• How to stop chasing noises you don’t hear
• How to compete with free code reading parts stores
• How to drive business into your shop by hosting a car clinic for women

Runtime: 90 minutes