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Service Advisor Tips and Tricks [LBT-214]
$74.95
OnDemand
 |  $99.95
DVD

Description

Service Advisor Tips and Tricks

In this training program for service advisors instructor George Witt takes some time to focus on the telephone. In today's businesses you have to minimize expenses, maximize sales and be competitive. This class will show you how to be efficient with the phone by teaching you how to accurately find out what the customer wants, how to get off the phone quickly if it's the wrong type of customer, and how to stay on the line with the type of customers you want.

Video Clip:

This is very simple easy to use and understand training that can teach you skills that will easily result in at least 2 more sales a week.

George gives his hilariously helpful insights on topics such as:

  • Answering the phone
  • Telemarketing calls
  • Mass confusion
  • Incoming calls
  • Technical info calls
  • Making appointments
  • Selling Diagnostics
  • Price Shoppers

 

Runtime 60 minutes
Manual Included

Course approved for 2 AMI credit hours

Mfg Info

Automotive Video

Manufacturer Info
  • Automotive Video Homepage
  • Other products
  • Extra Info

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  • Extra Info
  • Download course information PDF
  • Watch the tip clip excerpt from this class
  • Take the interactive quick quiz for this topic
  • This product was added to our catalog on Monday 14 February, 2011.
  • Viewing Options:

      on demand  
    $74.95
    Service Advisor Tips & Tricks
    Over 60 minutes of online video.
    Knowledge assessment quiz.
    Comprehensive practice test.
    PDF Manual included.
    Certificate of Completion
    365 days complete course access
    AVI OnDemand Price: $74.95
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     $99.95 
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